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FAQs

Is your site secure?

100% Yes. We utilize the best practices and industry standard encryption protocol, known as SSL to keep your order information secure. You can verify by looking at the bottom left part of your browser and look for our GEOTRUST SSL Certificate. It's best to only trust sites that implement this.  

What is a Willy Good Price?

Willy Good Price is a product or service that our team has designated to not only be a heavily discount price, but to also be an incredible value compared to it's counterparts. While all of our products and services are great values, be sure to look out for the following symbol for an especially great deal, or a "Willy Good Price ".

Look for the "Willy Good Price " icon. 

Do you sell to the public, or are these wholesale prices? 

Yes, in most cases, we sell to the publc. Although many of our products are priced at wholesale level, there are some products that require a wholesale account. Inquire about bulk pricing.

When will my order ship?

Orders placed before 3:00 EST Monday-Friday are shipped the same day most of the time.

How will I be notified of shipping confirmation?

As soon as your order is shipped we always send an email confirmation with tracking numbers. You can always check the status of where your package is at, by clicking on the tracking number.

Can I check my order through the website?

You can always check the status of your order, can track it by the tracking number on which ever shipping company is bringing you your package.

How do I return an item?

Just contact us through email, chat, or phone and we will issue you an Return Authorization Number which will assure you expediency.

What are Willy Good Points?

We now offer a Rewards Program through Smile.io that encourages our customers come back and experience more great value and excellent customer service. For every $1 spent in our store you receive, 10 pts. and for every 100 points you get $1 to spend in our store. 

 

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